Refund Policy

Effective Date: March 10, 2024

Our Commitment

At PromptFlow, we are committed to your satisfaction. We want you to be completely happy with our AI prompt management platform. If you're not satisfied with our service, we're here to help.

💰 30-Day Money-Back Guarantee

We offer a full refund within 30 days of your initial purchase or subscription renewal. No questions asked. We want you to try PromptFlow risk-free.

Refund Eligibility

You are eligible for a full refund if:

Your request is made within 30 days of your purchase or subscription renewal
You have not violated our Terms of Service
Your account is in good standing

How to Request a Refund

To request a refund, please contact our customer support team via email. We process all refund requests within 2-3 business days.

📧 Contact Us for Refunds

Email: [email protected]

Please include in your email:

Your registered email address
Reason for refund request (optional but helps us improve)
Date of purchase (if available)

Refund Process

Once we receive your refund request:

Review: We'll review your request within 1 business day
Confirmation: You'll receive an email confirmation of your refund request
Processing: Refunds are processed within 2-3 business days
Credit to Account: The refund will appear on your original payment method within 5-10 business days (depending on your bank)

Subscription Cancellations

You can cancel your subscription at any time. When you cancel:

Your access continues until the end of your current billing period
You won't be charged for future billing cycles
If within 30 days of payment, you're still eligible for a full refund

Exceptions

Refunds may not be available in the following cases:

Requests made more than 30 days after purchase
Accounts that have violated our Terms of Service
Multiple refund requests from the same account within a short period

Partial Refunds

In some cases, we may offer partial refunds or credits at our discretion. This may apply to annual subscriptions cancelled after the 30-day refund window or in cases where service was partially used.

Payment Method Refunds

Refunds will be credited back to the original payment method used for purchase. If you paid by credit card, the refund will be processed to the same card. Processing times vary by financial institution.

Need Help?

If you have any questions about our refund policy or need assistance, please don't hesitate to contact us. Our support team is here to help you.

📧 Email: [email protected]

Policy Updates

We may update this refund policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our service after changes constitutes acceptance of the updated policy.